Shipping policy

Shipping policy

Last updated: 10/10/2026

Countries we ship to

We ship to the following countries and regions:

  • North America: United States and Canada.
  • Western Europe: United Kingdom, Germany, France, Spain, Italy, Netherlands, Belgium, Sweden, Norway, Denmark, Finland, Switzerland, Austria, Portugal and Ireland.
  • Oceania: Australia and New Zealand.
  • Asia-Pacific: Japan, Singapore, Hong Kong, South Korea, Taiwan and Malaysia.
  • Middle East: United Arab Emirates, Saudi Arabia, Israel and Kuwait.
  • Africa: South Africa.

If your country is not on the list, write to us: we can check whether it is possible to ship to you.

Processing time

We prepare your order in [1 to 3] business days after payment is confirmed. Orders placed on weekends or holidays are processed the next business day.

Delivery times and costs

Times are counted in business days from when the order leaves our warehouse, that is, after the processing time:

  • North America, Western Europe and Oceania: 10 to 20 business days.
  • Asia-Pacific: 5 to 10 business days.
  • Middle East and South Africa: 20 to 40 business days.

The exact shipping cost is calculated at checkout, before you confirm your purchase. Times are estimates. They may vary because of peak season, weather, strikes or customs checks, and may be longer in remote areas.

Tracking

When your order is shipped, you will receive an email with the tracking number. It may take 24 to 72 hours to update in the carrier’s system.

Taxes, duties and customs

International orders may be subject to import taxes, VAT, duties and customs handling fees in your country. These charges are set and collected by your country’s customs, not by Voltarms, and are the buyer’s responsibility, unless checkout shows them as already included.

Each country has its own rules on importing electronic items and replicas or toys. Before buying, check that the product can legally enter your country. If customs holds or rejects the package for failing to comply with those rules, [we cannot guarantee its delivery or refund the shipping and customs costs].

Incorrect or incomplete address

Check your address before paying. If the package is not delivered because of incorrect or incomplete information, no refunds are issued. You can ask us to resend it by paying for shipping again.

Unclaimed, refused or held packages

No refunds are issued when a package is not delivered for reasons attributable to the customer: not picking it up, refusing it, not answering the carrier, or not paying customs charges. If the package is returned, we can resend it if you pay for shipping again. If the package stays in the carrier’s warehouse beyond the free storage period, the carrier may destroy it and no refund will be given.

Damaged or lost package

If your order arrives damaged, see the Returns and Refunds Policy. If it does not arrive, see the “Orders not received” section of that policy or write to us at maylinmeridadubon@gmail.com.